Natys Wall Art

FAQ

What is your privacy policy?

Privacy Policy

We prioritize your private information and we do not share it with third parties. If however, you make a purchase, we need to gather some personal information namely: first and last name, mailing address, telephone number, and e-mail ad. All the information will be used to process and complete the ordering transaction.

What is SSL and why is it used?

SSL

"Secure sockets layer," or SSL, is a security encryption technology that secures your personal information from unauthorized access, disclosure, or use. When you see a lock icon in the website address bar of your browser that means that is it an SSL-protected site.

 
Why do you have hyperlinks in your webiste?

Links

Links are crucial because they can furnish visitors with a wealth of high-quality information and play a significant role in the ranking of websites by contemporary search engines.

This website is directly linked to Natysbridal.com the purpose of which is to provide access to in-situ images. 

You can also access the stock photos of Min Nepal and Armine Pena on Gettyimages.com and istockphoto.com, respectively.

Feel free to explore the links to discover the websites of our recommended print shops as well.


Could you provide information about your quality assurance guarantee?

Product quality

Our preferred print shop uses Chromaluxe technology, the world's finest print media manufacturer. The product is guaranteed to last for generations.

https://www.chromaluxe.com/why-chromaluxe/



From which print shop do you source your HD metal prints?

Print Providers

Enjoy a seamless delivery process from one of our trusted print providers, Whitewall.

Whitewall ensures high-quality production and careful packaging. Once ready, the prints are shipped to you, arrives promptly and ready to adorn your spaces.
Please keep in mind that the HD metal prints you receive from Whitewall are not directly signed by me because the limited prints are produced in Germany. However, a separate package will be sent to you to verify the authenticity of your purchase. 


https://www.whitewall.com/nl/

Here is the link to our print provider based in the Netherlands.

https://www.herinneringenoplinnen.nl



Do you offer a certificate of authenticity with your products?

Certificate of Authenticity


Ensuring the authenticity of your artwork is paramount. After the order is placed on our webiste, the certificate of authenticity, personally issued, numbered and signed by me, is meticulously prepared. This important document is then securely packaged separately and sent directly to you. This process guarantees that each piece of wall art arrives with a unique and verified certificate, enhancing the overall value and authenticity of the purchased artwork. 


What is your policy regarding refunds and returns?

Returns & Exchange

All orders are custom-made upon completing the online purchase. Our preferred print provider has a 'no refund' policy. Thus, all sales are final. Images can be printed on 13 different options and custom-made sizes. However, our preference goes only for HD metal photo print because of its picture-perfect quality and durability.  

We strive to deliver the best quality product, however, if there’s something wrong with your order or it's damaged, please let  us know within two weeks upon receipt of the product. Indicate the order number, and the exact description of the problem, and send at least 2 images to help us assess the issue. To contact us, please e-mail  [email protected]. We'll contact our print provider and find a solution for you.



Do you handle international shipping?‚Äč

Delivery 

We currently deliver to Australia, Canada, Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Switzerland, Guernsey, Iceland, Jersey, Liechtenstein, Monaco, Norway, UK and the US only. If you live abroad and you're interested in purchasing a product, please don't hesitate to contact us using the  contact form.

   



International Deliveries

Customs duties and import VAT are potential additional costs for deliveries to non-EU countries, with varying rates and extended delivery times depending on the destination country.

Taxes

The prices on our website include VAT.



What does the border of a metal print look like?

Choice of corner treatments

Our HD metal prints feature a rounded edge and a sharp square corner, ensuring a perfect 90-degree angle. Orders delivered to the Netherlands will have the rounded profile without the 10 mm aluminum frame. However, international orders will exclusively have sharp square corners, as Whitewall only provides this corner treatment. Opting for a softer edge entails an exclusive 10 mm aluminum ArtBox profile, incurring an additional cost.

Caution is advised when handling sharp square corners, as they can be quite sharp. 



Are there additional photo options, and where can I find them?

Custom-order prints

You can find the stock photos of Min Nepal and Armine Pena on Gettyimages.com and istockphoto.com, respectively. You may visit the websites or check the links below.

If there are images from gettyimages.com and istockphoto.com that you would like to order, please contact us. We can have them printed by our preferred print shop.

                  

https://www.gettyimages.com/search/2/image?family=creative&phrase=Min%20nepal%20500px

https://www.istockphoto.com/portfolio/minnepal?mediatype=photography